1. Introduction
Welcome to Rhino Home Guard ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website located at Rhinohomeguards.com (the "Site") and the services provided by our Company (the "Services"). By accessing or using our Site and Services, you agree to comply with and be bound by these Terms.
2. Eligibility
By using our Site and Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Site or Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
3. Services
Our Services provide home warranty plans that cover the repair or replacement of major home systems and appliances. Specific coverage details are outlined in the individual home warranty plans, which are subject to these Terms and any additional terms provided at the time of purchase.
4. User Responsibilities
- You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
- You agree not to use the Site or Services for any unlawful purpose or in a way that could damage, disable, overburden, or impair the Site or Services.
5. Payment and Renewal
- Each user will have their own account on the website, which will be automatically charged every month.
- Payment for Services is required in advance and will be automatically processed each month using the payment method on file in your account.
- You are responsible for ensuring that your payment information is current and accurate to avoid any interruptions in service.
- Your home warranty plan will automatically renew each month unless you cancel your plan in accordance with the cancellation policy outlined in these Terms.
- We reserve the right to adjust our pricing and will provide notice of any changes in advance. If you do not agree to the new pricing, you may cancel your plan before the new pricing takes effect.
6. Cancellation and Refunds
- You may cancel your home warranty plan at any time by requesting cancellation through your online account or by calling our customer service.
- Our system will review your request and determine the final refund amount based on the terms outlined for each case and your specific home warranty plan agreement.
7. Coverage and Exclusions
- Home warranty coverage is subject to the terms, conditions, and limitations outlined in the individual plan agreements. Coverage may vary based on the plan selected.
- Certain items and conditions may be excluded from coverage. Please refer to your specific plan agreement for detailed information on exclusions.
8. Claims Process
- To file a claim, you must contact our customer service as soon as a covered item fails by calling 888-888-8888 or by submitting a claim through your online account.
- Claims must be made in accordance with the procedures outlined in your home warranty plan agreement.
- We will make reasonable efforts to process and respond to claims promptly. However, we are not responsible for delays caused by third-party service providers or other factors beyond our control.
9. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Site or Services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Site or Services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site or Services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site or Services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
10. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site or Services, your violation of these Terms, or your infringement of any intellectual property or other right of any third party.
11. Modifications to the Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Dallas, TX, without regard to its conflict of law provisions.
13. Contact Us
If you have any questions about these Terms, please contact us at (888) 964-1899 or send us an email.
By using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
